A/R Follow-up Manager

Current Mercor opportunity: A/R Follow-up Manager appeared in the live Mercor Explore catalog and was rechecked from the current role page on 2026-09-18.

Mercor is working with a leading AI research lab to improve the capabilities of next-generation AI systems. We are seeking experienced A/R Follow-Up Managers to evaluate AI tools designed to automate accounts receivable follow-up and payer collections workflows. Your expertise in claim status follow-up, payer correspondence, and A/R management will directly inform AI systems that reduce days in accounts receivable and improve revenue recovery.

Responsibilities

• Lead A/R follow-up operations across commercial, Medicare, Medicaid, and managed care payers, ensuring timely resolution of outstanding claims.

• Evaluate AI-generated A/R follow-up recommendations, claim status inquiry outputs, and payer correspondence drafts for accuracy and effectiveness.

• Manage claim status follow-up workflows including electronic claim status inquiries (276/277 EDI), payer portal follow-up, and phone-based resolution.

• Prioritise A/R queues by ageing bucket, payer, and dollar value to maximise revenue recovery.

• Identify and resolve claim payment discrepancies, payer processing errors, and underpayments.

• Monitor A/R KPIs including days in A/R, ageing bucket distribution, collection rates, and write-off rates.

• Develop and implement payer-specific follow-up strategies to accelerate claim resolution.

• Ensure compliance with FDCPA, HIPAA, and payer-specific follow-up and timely filing requirements.

• Annotate AI outputs and provide structured feedback to support AI training datasets.

Requirements

• 5+ years of experience in A/R follow-up, payer collections, or revenue cycle operations, with at least 2 years in a management role.

• Deep knowledge of claim status follow-up workflows, EDI 276/277 transactions, and payer-specific collections processes.

• Strong understanding of Medicare, Medicaid, and commercial payer claims processing and payment timelines.

• Experience prioritising and managing high-volume A/R queues across multiple payers.

• Proficiency with billing systems and A/R management platforms.

• Exceptional written and verbal English communication skills.

• High attention to detail with the ability to identify payment errors and discrepancies in AI-generated A/R content.

Preferred Qualifications

• CRCR, CPC, or CHFP certification.

• Experience with RCM technology platforms featuring automated A/R follow-up capabilities.

• Background in multi-payer follow-up operations in hospital or physician group settings.

• Familiarity with AI tools and comfort evaluating AI-generated A/R follow-up content.

• Experience developing A/R reduction action plans and presenting performance to leadership.

Why Join?

• Contribute to the development of frontier AI systems in healthcare.

• Collaborate with a world-class AI research organisation.

• Gain exposure to cutting-edge AI workflows in accounts receivable and revenue cycle management.

• Opportunity to work on high-impact projects shaping the future of healthcare AI.

Current source check: Active on Mercor as of 2026-09-18. Confirm pay, hours, location eligibility, and screening steps in Mercor’s application flow.

Apply through the Mercor link in this listing. WorkAppily is not the hiring employer and does not control role availability or hiring decisions.